Attention : Please note that we provide support only through our support page found here , All telephone numbers present on the internet claiming to be GOLDEN GLITTER are fraudulent numbers doing credit/debit card fraud. Never hand out any information to them.
Note : We as an organisation will never ask you for your credit card details or OTP or password of your credit/debit card. Please do not provide them to anyone under any circumstances.
Q.1 I have paid the money via Payment Gateway, but unable to see my order in My Account Section?
ANS : When using Digital Payment Wallets (CCAvenue / PayTM et al) for online payments, there are some exceptional conditions, though a very minuscule instances (less than 0.01%), where Payment Gateway doesn’t provide us the success message immediately or your bank credit/debit card/UPI hasn’t responded to Payment Gateway instantly.
In such scenario, you might receive a message that your money is being deducted but you can’t see the order immediately in My Account.
Q.2 When will you dispatch my order? What do I do if I have not received my order?
ANS : Our dispatch time is between 3-7 days from the date of placing the order. Although 95% of orders are dispatched in 10 days or less but some orders may take up to 15 days for dispatch.
Q 3. How can I track the delivery of my order?
ANS : You can track your order as soon as it is shipped out. To know the status of your item real time, just use the tracking number provided in the email sent to you and track your parcel from the courier partner’s website.
Q.4 What is your Return Policy?
ANS : We do not have any product return policy.we will provide you credit voucher worth the price of the product ( excluding cod charge & GST ).
Q.5 How can I pay for my order at Goldenglitter?
ANS : We support the following payment options
* Cash On Delivery (available in selected pin codes)
* Credit Card
* Debit Card
* Internet Banking
* E – Wallet
Q. 6 Why can’t I see the COD option on my payment page?
ANS : If you do not see a COD option on your payment page, this may be due to one of the following reasons:
* Our courier partners may not support the Cash on Delivery option for your delivery address.
* However the COD option may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. (Order Rejection Percentage shall mean any undelivered orders which are returned from the address provided by the customer).