EXCHANGE / RETURN POLICY

1. What is the procedure of exchange?

• If you wish to exchange the product, please do so by reaching out to our team at goldenglitter1125@gmail.com
• Our team will guide you through all the steps of the exchange process.
• Only then we will be able to initiate an exchange.

2. What items can be exchanged?

• product purchased from goldenglitter.in can be exchanged If You Received Damaged
• The product should be returned in the condition it was received.
• The packaging should be intact.
• Any damage to the product is not liable for exchange.
• For garments purchased from our website should be unworn and unwashed to be liable for an exchange.
• If the pickup is delayed/cancelled – please let us know. We will initiate it again. The product will be first picked up and delivered to us and only then store credits will be issued.

• If the pickup pincode is not available – the customer can ship the products for exchange to goldenglitter.in We will issue an additional 100rs store credit as a token of compensation.

4. Can the product be exchanged after 30 days if the color fades out?

• After the 1 days exchange period – we cannot exchange the product. The color will fade after multiple washes and rigorous use.

5. What will the next step be if the product received is damaged?

• If the t-shirt received by the buyer is damaged (torn or the stitch is coming out), we will issue store credits that can be used to make a future purchase on goldenglitter.in We do not have a return/refund policy.

 6. What items cannot be exchanged?

• Any custom product that was specially made for the customer cannot be exchanged/returned.

7. How many times can an order be exchanged?

• An order can be exchanged only ONCE. If the customer is not satisfied with the damaged products, we cannot exchange it again.

8. Can the discount code be used in different parts?

• The discount code has to be used all at once. We cannot reissue a discount code for the pending amount.

9. What is the dispatch cut off time for Express Delivery?

• Orders are daily dispatched by 2pm. Express shipping order received before 2pm will be shipped the same day. Order placed post 2pm will be shipped the next business day.

10. What if the product received during exchange is stained(received by goldenglitter.in)?

• 300rs will be deducted from the discount code that will be issued. (this will deducted on per product basis.)

11. If the shipment is not delivered or there is no movement on the tracking link? What are the next steps?

• We escalate the issue with the courier team and if there is no definitive answer in 3 working days – we dispatch a new shipment.

12. If a prepaid order is returned back to origin, what are the next steps?

• Please escalate this issue with us via Instagram or email and we will send the shipment again.

13  When I exchange the product, the price of the product has increased. Why so and why should i pay the difference?

• The Sale was from 10th May to 15 June. The coupon code will be issued on the value that was spent on goldenglitter.in

14. When is an exchange denied?

• If the product received is soiled and used – we reserve the right to dey exchange
• When communicating with our Customer Service Reps – if there is a use of harsh/foul/negative/abusive language or emojis – we reserve the right to deny exchanges.

 

Cancellation Policy

For prepaid orders, if you wish to cancel your order, please do let us know 1 hour after placing the order. After 1 hour, the order gets processed automatically